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The 7 Engagement
Imperatives
by Tom Terez
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There's an invisible shelf at the entrance
to every workplace in the world. Many people use it every day without thinking. When
they arrive for work, they put their hearts and minds on the shelf -- and go about
the day's work with little or no emotional or mental involvement. When the workday
ends, they return to the shelf, reclaim the best part of themselves, and carry on
with their lives.
According to the rosiest research on workforce engagement, only three out of ten
people in the typical workplace use their hearts and minds every day. These "actively
engaged" people are enthusiastic, committed, and productive. Two out of ten
are "actively disengaged." They're the ones talking trash and seeing every
workplace change as a personal slight. The rest -- half of the typical workforce
at an organization -- is "unengaged."
That last figure is so enormous it bears repeating: Fully half of the people in your
typical organization shelve their hearts and minds on the way in to work. As the
workday unfolds, they are present in body yet emotionally and creatively absent.
It's a problem, but it's an even bigger opportunity. Here are seven ways to engage
the unengaged:
START WITH PURPOSE
People want their work to have meaning. They want those tasks and projects to
promote some greater good. When's the last time you and your colleagues talked about
your overarching mission?
HUNT DOWN THE BUSYWORK
Over months and years, every workplace gets bulked up with meaningless procedures
and process steps that steal time away from meaningful work. Try stepping off the
busywork treadmill and taking a critical look at how you spend your time. With co-
workers, pinpoint one or two time-draining activities you can ditch right away.
INVITE PEOPLE IN
If you're analyzing a problem, brainstorming ideas, weighing options, reviewing
data, or doing anything else that requires brainpower, reach out to more people for
input. Some of them will have to run over to that shelf to re-engage their hearts
and minds, but that's the point, right?
RE-INVENT YOUR MEETINGS
Many meetings are a one-way routine in which the boss simply delivers information
-- something that could be done more easily by e-mail or handout. The best meetings
are forums for dialogue in which all participants can shape the agenda, ask questions,
and freely share their views. Speaking of which, have you and your colleagues recently
traded thoughts on how to make your meetings more useful?
GET SMART ABOUT SPACE
Thomas Edison designed his Menlo Park invention factory to be the best of both
worlds. The first floor had separate workspaces so people could focus on their individual
developments, and the second floor had community work areas where parts and pieces
were turned into inventions. In your own workplace, are there complementary places
where people can work alone and work together?
LEVERAGE THOSE STRENGTHS
Real fast now: What are the top three strengths of your three main colleagues?
What are your own top strengths? If you're not sure, stop everything and come up
with answers right now. Everyone has great strengths that are waiting to be put to
work -- even that annoying co-worker, who just so happens to have the knowledge you
need to solve that problem you've been struggling with for weeks.
SHARE THAT KNOW-HOW
The people around you are some of the smartest people you never knew. They have
book smarts, street smarts, and rich life experiences that remain hidden. So why
not set aside an hour for your own impromptu 60 Minute University? Take turns spending
10 minutes each teaching something -- anything -- to the team.
ABOUT THE
AUTHOR:
Tom Terez (TomTerez.com) is an international consultant and frequent
speaker on organizational performance (BetterWorkplaceNow.com) and personal excellence (InnerBest.com)
Copyright 2007
Tom Terez. All rights reserved.
Copyright © 2008 Tom
Terez Workplace Solutions, Inc. All rights reserved.
P.O. Box 21444, Columbus, Ohio USA 43221-0444. Tel.
614-488-9721. Online Contact
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