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Going Beyond
the Brainstorm:
9 Ways to Turn Good Ideas into Great Achievements
by Tom Terez
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So you have a great idea, eh? Perhaps
it's a new product or service. Or an overhaul of a key work process. Or a tweak to
part of the process. But you're frustrated because no one shares your wide-eyed excitement.
Whenever you explain your idea, colleagues listen politely, nod robotically, ask
a token question -- then get on with business as usual.
Welcome to the drawing board as graveyard.
Most good ideas never come close to implementation. You've heard Edison's comment
about invention being 1% inspiration and 99% perspiration. Well, it often turns out
to be 100% expiration. Think about your own work history. You probably have a tombstone
or two on that drawing-board graveyard marking your own good ideas that saw an early
death.
That's the bad news. The good news is that it doesn't have to be that way, as long
as you're willing to facilitate, strategize, persuade, convince, compromise, and
more. Hey, we never said it would be easy!
For starters, try to involve your colleagues when the idea is still on the drawing
board. Develop the concept together, so your seed of an idea becomes their idea.
This is tough. It requires you to give up some ownership. It takes more time. And
it can lead to ideas that are far afield from your original vision. But it's the
surest way to create a powerful group of advocates.
Make sure the idea is fully developed before trying to move it beyond the drawing
board. A vague concept will stir up scant support, plenty of questions, and an
excess of skepticism. You say you want to trim the approval process so customers
can get quicker service? Fine -- but exactly how will you trim it? What steps will
be eliminated? Think through all the details.
Give the idea as much tangibility as possible, so people can experience it instead
of just hearing about it. For instance, if you and your team have conjured up
improvements to a data-entry system, create several mock computer screens to show
how the system would appear to users. If you're recommending the installation of
ergonomically friendly keyboards, then have a sample at hand so people can try it
out. What if you're proposing changes to a process that can't be easily demonstrated?
No problem -- create an oversized flowchart that provides "before" and
"after" illustrations.
Once the idea seems well-conceived and ready to roll, become a strategist.
Contemplate the forces that will work for and against the recommended improvement.
Pinpoint the probable barriers. Identify the likely allies. Then come up with a plan
to make the most of the situation. Perhaps cost-cutting has become a top priority,
and your idea will trim 15% off a costly process. Bingo -- you've got your leverage
point. Maybe there's a key decision-maker who always rants against organizational
bureaucracy. Then show how the idea will simplify things. It could even be that the
timing isn't right; if you wait one month, a new budget cycle will begin and your
idea will get a warmer reception. By being a clever strategist, you'll uncover the
best approach.
Link the idea to the organization's or department's reason for being. If the
mission emphasizes quick service to customers, and the idea will reduce waiting times
by 25%, emphatically say so -- but be sure to have solid projections to back up your
claim. If the strategic plan calls for making inroads into a new market, and your
smart suggestion will lead the way, again, show the connection.
Be ready with a cost-benefit analysis that shows some sort of return on investment.
Work up the initial outlay, the long-term costs, and the expected return. Provide
three scenarios of varying optimism. Even if the idea is relatively simple -- say,
your group is recommending a new scheduling system for four help-desk employees --
still crunch the numbers and show the financial implications. What if the ROI is
negative? Then show other likely benefits, like increased customer loyalty, that
will make the investment worthwhile.
If possible, try out the idea on a test basis. Use the insights to tweak the
plan and generate some early results. For example, have ten of 100 staffers try out
the new keyboards for one week. Keep track of productivity and work quality, and
gather the ten users for a focus group at week's end. Use their feedback to evaluate
and refine the improvement. Also, compare the test data to productivity and quality
rates with the old keyboards. If there are gains with the new equipment, you're well
on the way to building a solid business case.
Understand your liabilities, and make sure they don't undermine your efforts.
If you get queasy just hearing the term "cost accounting," then enlist
the help of your number-crunching colleagues when developing the cost-benefit analysis.
If you tend to think in broad brush strokes, figuring that someone else will handle
the details, then make sure your team has people who are ardent planners. If you
get so excited about new ideas that you assume others will go along from the get-go,
force yourself to take a strategic pause to assess the terrain, pinpoint the barriers,
and identify those early supporters.
Accept the fact that all of the above is a messy undertaking. Your idea is
certain to mutate as more people get involved in shaping it. You'll have to be painfully
patient as the decision-making gears creak and groan. And you'll need to reach beyond
your own comfort zone of tendencies and skills. Whatever you do, hang in there. As
Edison himself put it, "Many of life's failures are people who did not realize
how close they were to success when they gave up."
ABOUT THE
AUTHOR:
Tom Terez (TomTerez.com) is an international consultant and frequent
speaker on organizational performance (BetterWorkplaceNow.com) and personal excellence (InnerBest.com)
Copyright 2003
Tom Terez. All rights reserved.
Copyright © 2008 Tom
Terez Workplace Solutions, Inc. All rights reserved.
P.O. Box 21444, Columbus, Ohio USA 43221-0444. Tel.
614-488-9721. Online Contact Form
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