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Take this Job
and Shovel It
by Tom Terez
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I'm always sniffing around for a good
story about work and workplaces. So when I drove past a truck marked "Pet Butler
Dog Waste Removal Service," I couldn't get to a phone fast enough. I just had
to ask: How in god's green earth can a person do that and find any sense of purpose?!
Pete Hulse took the call and gave me the scoop. Nine years ago he was holding down
a more traditional job, but a work-related conversation with some entrepreneurial
friends got him thinking.
People are going to buy what they need, right? And they need to clean up after their
dogs, right? Bingo! It had all the makings of a sure thing.
As Pete puts it: "A lot of people love their pets. What people don't love is
picking up their pets' poop."
Pete is comfortable with the P word. And he should be. By his own calculation, he
has picked up "a third of a million" piles since going to work for Pet
Butler in 1992.
(I'll pause while you stare into space and contemplate the previous paragraph.)
He went on to buy the company in 1998, and today, Pet Butler has seven full-time
employees, nine trucks, and a full schedule. They service 700 yards a week in the
Greater Columbus (Ohio) area, cleaning up after more than 1,000 dogs, each of whom
does its thing two to three times a day. You do the math. That's a lot of, er, revenue.
So what about it? Do Pete and his co-workers find any sense of meaning in a job like
that?
You bet they do. In fact, Pete will happily explain that the job has less to do with
dirty stuff -- and more to do with people. Most of their customers cherish their
pets, he says. And some people, especially senior citizens, wouldn't be able to have
a dog at all if it weren't for Pet Butler.
They develop their own emotional attachment to the dogs, some of whom they see day
after day. Every once in a while a customer will call to report that their dog has
passed away. The news can hit hard -- even prompting tears among Pet Butler workers.
There's also meaning to be found in the business end of the business. Pete and others
have worked hard to set up smart systems for everything from billing to routing to
scheduling. The place runs like clockwork. It's a source of pride for all who work
there.
"Any job worth doing is worth doing well," Pete says. "We pick up
dog poop here. But we're the best at picking up dog poop. We are very good and take
pride in doing what we do."
He also has perspective -- a lot of it. "Everybody takes a little crap in their
job. We throw ours off the truck and call it a day."
ABOUT THE
AUTHOR:
Tom Terez (TomTerez.com) is an international consultant and frequent
speaker on organizational performance (BetterWorkplaceNow.com) and personal excellence (InnerBest.com)
Copyright 2002
Tom Terez. All rights reserved.
Copyright © 2008 Tom
Terez Workplace Solutions, Inc. All rights reserved.
P.O. Box 21444, Columbus, Ohio USA 43221-0444. Tel.
614-488-9721. Online Contact Form
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